Refund Policy

Last updated: 24 September 2026

ClearTranscriptBot runs on a pay-as-you-go Balance: you only pay for transcriptions you actually use, and any unspent Balance can be refunded on request.

1. What's refundable

Any portion of your Balance that has not yet been spent on a completed transcription is eligible for a refund, in full, at any time — no minimum period, no reason required.

2. What's not refundable

The cost of transcriptions that have already been delivered is final and non-refundable, since the service has been rendered.

3. How to request a refund

Email alex@gistrec.cloud or message https://t.me/gistrec with your account/order details. We'll confirm your remaining Balance and process the refund.

4. Timing and method

Refunds are issued to the original payment method within 10 business days of a confirmed request. Processing times beyond that point depend on your bank or card issuer.

5. Failed or duplicate charges

If a payment was charged but never credited to your Balance (a failed top-up), or you were charged twice for the same top-up, contact us and we'll refund the erroneous charge in full, regardless of remaining Balance.

6. Contact

ALEKSANDR KOVALKO PR BEOGRAD
E-mail: alex@gistrec.cloud
Telegram: https://t.me/gistrec