Refund Policy

Last updated: 7 October 2026

ClearTranscriptBot sells prepaid minute packs: minutes are used only when you run a transcription, and unused minutes can be refunded within 14 days of purchase.

1. What's refundable

Minutes from a pack that have not yet been used for a completed transcription are refundable within 14 days of purchase — no reason required. If part of a pack has been used, the unused part is refunded at the pack's per-minute price. After 14 days, unused minutes stay available for transcription and never expire, but are refundable only under Section 5.

2. What's not refundable

The cost of transcriptions that have already been delivered is final and non-refundable, since the service has been rendered.

3. How to request a refund

Email alex@gistrec.cloud or message https://t.me/gistrec with your account/order details. We'll confirm your unused minutes and process the refund.

4. Timing and method

Refunds are issued to the original payment method within 10 business days of a confirmed request. Processing times beyond that point depend on your bank or card issuer.

5. Failed or duplicate charges

If a payment was charged but never converted into minutes (a failed purchase), or you were charged twice for the same pack, contact us and we'll refund the erroneous charge in full, at any time and regardless of unused minutes.

6. Contact

ALEKSANDR KOVALKO PR BEOGRAD
E-mail: alex@gistrec.cloud
Telegram: https://t.me/gistrec