Terms of Service

Last updated: 24 September 2026

Using the ClearTranscriptBot service, including topping up your Balance, constitutes full and unconditional acceptance of these Terms.

1. Terms and Definitions

Service (ClearTranscriptBot) — a Telegram bot that transcribes audio and video files.

Balance — funds credited by the Customer to their internal account within the Service, spent on individual transcription operations.

Transcription Service — the transcription of an audio or video file, along with any additional features the Service provides.

2. Subject of the Agreement

2.1. The Operator grants the Customer access to the Service and the ability to purchase individual transcriptions using funds credited to the Balance.

2.2. The Customer independently determines the extent of use of the Service, paying only for the services actually consumed (pay-as-you-go model).

2.3. The cost of each transcription operation is deducted from the Balance at the time the file is processed.

3. Formation of the Agreement

3.1. The Agreement is deemed concluded from the moment the Customer starts using the bot or tops up the Balance.

3.2. The Service provides transcriptions only while the Balance is sufficient.

4. Rights and Obligations of the Parties

4.1. The Operator shall:

• provide access to the Service, excluding scheduled maintenance windows (no more than 8 hours per month);
• store and process the Customer's personal data in accordance with the Privacy Policy;
• provide support via: alex@gistrec.cloud, https://t.me/gistrec.

4.2. The Customer shall:

• provide accurate information;
• not disrupt the Service (no hacking attempts, no overloading the bot, no use for spam);
• comply with Telegram's own rules and restrictions.

4.3. The Operator may:

• suspend access in case of a breach of these Terms;
• change the price of the services by publishing updated pricing in the bot.

5. Pricing and Payment

5.1. The cost of a transcription is calculated automatically and shown to the user in the bot before the charge is made.

5.2. The Balance can be topped up through the available payment methods.

5.3. Payment is considered complete once the transaction is confirmed by the payment provider.

5.4. Each operation is paid for by deducting funds from the Balance. If the Balance is insufficient, the operation is not performed.

5.5. The Balance is not a bank account and does not accrue interest.

6. Refunds

6.1. The Customer may request a refund of the unspent Balance by contacting alex@gistrec.cloud.

6.2. Refunds are issued using the same method the payment was made with, within 10 business days.

6.3. Funds already spent on transcriptions that were actually delivered are non-refundable.

7. Liability

7.1. The Operator is liable only for the Customer's direct losses, capped at the amount of the Customer's most recent top-up.

7.2. The Service is provided "AS IS"; the Operator does not guarantee that the Customer will achieve any particular result.

7.3. The Operator is not liable for the operation of Telegram, third-party APIs, payment systems, or communication channels.

8. Force Majeure

The Operator is released from liability if performance of its obligations becomes impossible due to force majeure (natural disasters, war, data-center outages, network failures, restrictions imposed on Telegram, and the like).

9. Personal Data Processing

Personal data is processed in accordance with the Privacy Policy.
By accepting these Terms, the Customer consents to the processing of their personal data.

10. Term, Amendment and Termination

10.1. These Terms are valid indefinitely, until withdrawn by the Operator.

10.2. The Operator may amend these Terms by publishing an updated version.

10.3. The Customer may stop using the Service at any time. Any remaining Balance is refunded per Section 6.

11. Dispute Resolution

Disputes are resolved out of court first, by sending a claim to: alex@gistrec.cloud or https://t.me/gistrec.
Response time — 10 business days.
If no agreement is reached, the dispute is settled in the courts of Belgrade, Serbia, under Serbian law.

12. Operator Details

ALEKSANDR KOVALKO PR BEOGRAD
Registration No. 68581974
Tax ID (PIB): 115720536
Dunavski kej 48, 11000 Belgrade, Serbia

E-mail: alex@gistrec.cloud
Telegram: https://t.me/gistrec